Refund policy

CANCELLATION, RETURN, REFUND & EXCHANGE POLICY (GARMENTS & ACCESSORIES)

BARE STICH (“we”, “us”, “our”) operates this website / Shopify store (the “Platform”) through which we sell garments and fashion accessories (“Products”) to customers (“you”, “User”). This Policy is read together with our Terms of Service. By placing an order, you agree to this Policy.

1) APPLICABILITY & CHANGES

1.1 By using the Platform and/or placing an order, you agree to this Policy.
1.2 We may update this Policy from time to time. Changes generally apply prospectively (to future orders). For an order already placed, the policy applicable at the time of purchase will apply unless required otherwise.

2) CANCELLATION

2.1 Cancellation before dispatch

You may cancel an order fully or partially only before the Product is packed and invoice/label is generated.

2.2 No cancellation after shipment / dispatch (IMPORTANT)

Once the Product has been shipped / dispatched / handed over to our logistics partner, the order cannot be cancelled.
If you no longer want the Product after dispatch, you may choose to refuse delivery at the time of delivery attempt.

2.3 Tampered / open package at delivery

If, at delivery, the package appears tampered / torn / opened, you should refuse delivery and inform us immediately.

2.4 Refund for successful cancellations

If your cancellation is accepted (i.e., before packing/invoice), we will initiate a refund within 10 business days to the original payment method (or an alternate permitted method depending on the payment mode). Bank/payment-provider timelines may vary.

3) RETURNS (POST-DELIVERY)

3.1 Return window (4 days)

You may request a return only within 4 (four) days of delivery (“Return Period”), subject to this Policy and successful verification/QC.

3.2 Valid return reasons (Non-Compliant Product)

Returns are accepted during the Return Period if the Product is:

  • Damaged (product damaged and/or shipping package damaged)
  • Defective / manufacturing issue
  • Missing item / missing accessory (where applicable)
  • Incorrect Product delivered
  • Quality issues such as size issue, fit issue, colour issue

(Each a “Non-Compliant Product”.)

3.3 Mandatory conditions for returns (including Security Seal)

Returned Products must meet ALL of the following conditions:

  • Unused, unworn, unwashed, not cleaned, not altered, and not tampered.
  • Original tags/barcodes intact.
  • Original packaging intact (polybag/box/dust bag where applicable).
  • Free from stains, sweat marks, perfume/deodorant marks, detergent smell, body odour, tears, scratches, dents, or damage.
  • If sold as a set/bundle, the complete set/bundle must be returned.
  • Security Seal Condition (Important):
    Many BARE STICH Products are shipped with a Security Seal. The Security Seal must be intact and unbroken at the time of return. If the Security Seal is broken/removed/tampered, the return will not be accepted and no refund/exchange will be processed.

We reserve the right to reject returns that fail these conditions

3.4 Verification / QC

We may request photos/videos and/or conduct verification/QC. Our decision on acceptance of return is final.

Returns/refunds/exchanges are processed only after successful QC, including verification that the Security Seal (if applicable) is intact.

3.5 Non-returnable cases

We do not accept returns if:

  • Return request is raised after 4 days from delivery
  • The Product is used/washed/altered/damaged after delivery while in your possession
  • The Product is made-to-order/customized (if applicable)
  • The Product fails QC/conditions listed above

4) PICKUP / SELF-SHIP RETURNS

4.1 If serviceable, we arrange reverse pickup.
4.2 If pickup is not available in your area, you may be asked to self-ship to our returns address. You must share courier receipt/tracking. Risks of loss/delay/damage during self-shipping are borne by the customer, and refund/exchange is processed only after receipt and QC.

5) REFUNDS

5.1 Refunds are issued only after we receive the returned Product and it passes QC, or when a cancellation is accepted under Clause 2.1.
5.2 Refunds are typically processed within 7–10 business days after QC approval.
5.3 Refund mode:

  • Online prepaid: to the original payment method
  • COD: to UPI / bank account details provided by you as per our process
    5.4 No cash-in-hand refunds.
    5.5 Shipping/COD/convenience fees are non-refundable, unless return is accepted due to our verified error (damaged/defective/incorrect/missing).

6) EXCHANGE (SIZE / FIT)

6.1 Exchange requests must be raised within 4 days of delivery.
6.2 Exchange is allowed only if the Product is unused, tags intact, packaging intact, and requested size is in stock.
6.3 Exchange may be unavailable for items marked “Final Sale”/clearance or made-to-order/custom items.

7) MISUSE / HIGH RETURNS / COD LIMITS

We may restrict COD or apply additional checks if we identify excessive returns/refusals or suspected misuse. Decision is final.

8) CUSTOMER SUPPORT

Email: Shreyabali24@gmail.com
WhatsApp/Phone: +91 99100 78346
Support Hours:  Mon–Sat, 10 AM – 6 PM

ANNEXURE A — GARMENTS & ACCESSORIES RETURN/EXCHANGE

Garments (Ready-to-Wear): Returnable within 4 days | Exchange within 4 days
Winterwear (Jackets/Coats/Sweaters/Hoodies): Returnable within 4 days | Exchange within 4 days
Accessories (Bags/Belts/Wallets, etc.): Returnable within 4 days | Exchange optional (you may disable exchanges)